Please follow these instructions for shipping…

Please click here to download the Data Service Request Form.  

PRINT the Data Service Request Form, fill it out, sign it and send it to us with your hard drive/media from which you need data recovery. PLEASE PRINT OFF AND CUT OUT THE SHIPPING ADDRESS LABEL ( FOUND AT THE BOTTOM OF THIS PAGE ) AND STICK IT ON YOUR PACKAGE.
Media Packaging Instructions:
As a general rule, handle a hard disk as you would handle an egg. Handle failed hard disk drives with the same care as new drives.
Use the original shipping materials, if you still have them. If do not have them, they are relatively easy to replicate:
Wrap media (i.e. hard disk) in an anti-static bag, tinfoil or simply kitchen alumnium foil to prevent electrostatic discharge (ESD).
Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
Pack securely with foam, bubble wrap, or creased newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box. DO NOT SEND YOU HARD DRIVE IN JIFFY BAGS.
If sending a PC, laptop or notebook, use great care to ensure proper cushioning and protection.

We recommend at least 6 inches for insulation. The heavier the unit, the more insulation and cushioning is required.
Make sure it is clearly labelled as FRAGILE and don’t forget to include the completed and signed Data Service Request Form.

Watch the video below to see how you should pack your hard drive for shipping…




P.O. BOX 8109
WA, 6169

Please click here to download the Data Service Request Form.