Connect to our Remote Support in 3 easy steps.

 

Call-Connect-Repair

Step 1 – Call

Clients on our Managed Call ( 08 ) 6102 2919 between 9am and 3pm Monday to Friday

Customers not on Managed Services must make payment via Bank Transfer for $44 which covers a max 20 mins from when our Tech calls you. Please note if you are not familiar with downloading / saving and opening / running Team Viewer this will impact on the amount of time left for the actual support time to investigate and or fix the problem.

ANZ Bank Transfer details    BSB = 016 375              Account Number: 482403733

Bank Account Name : Rockingham IT Solutions

Ref Details : REMOTE ” Your Name”

Please note we cannot start Remote support until payment clears into our bank.

Or alternatively you can pay by Credit Card for which the charge will show $46.00 which is the $44.00 Remote Support Fee along with a $2.00 Credit Card Surcharge. Please note that when we send you a Tax Invoice it will only show the $44.00 payment to us, not including the Fees for PayPal Gateway.

 

Secure Credit Card Payment

Secure Credit Card Payment

 

 

 

 

 

 

 

 





 

 

Connect via this blue remote support icon

 

Remote Support

Remote Support

Step 3 – Repair

Get your system repaired while you sit back and watch our trained technicians take the helm and diagnose the problem and or repair many minor issues.

 

Should the repair take longer than the 20 mins allocated we will determine if a site visit from our mobile tech is more appropriate.

 

What Remote Support Can do for you

  • Resolve driver issues
  • Install basic software
  • Setup Data Backup Services
  • Minor Virus , Spyware and Website Hijacking removal
  • Disk clean-up
  • General Tune-Up
  • Troubleshooting hardware and software problems

 

Requirements for Remote Support

  • High speed internet connection ( DSL, Cable, NBN, 4G etc. )
  • Your computer must start
  • You must be able to reach the internet from your computer

 

Our techs can remotely service systems running on Windows Only.

 

Please note – Remote Support is not for every problem. The following issues require In-store service:

  • Internet failure
  • Hardware failure
  • Systems that wont boot
  • Data Recovery